Shipping Policy — Polkaji

Last Updated: August 28, 2026

At Polkaji, we are committed to providing a convenient and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Most orders are processed within 1–3 business days. Processing times may take longer during holidays, promotional periods, weekends, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when tracking is available.

2. Shipping within the United States

Polkaji primarily serves customers in the United States.

Available shipping methods and estimated delivery times will be displayed during checkout based on your shipping address and the products in your order.

Delivery estimates may vary depending on:

• Shipping destination

• Product availability

• Shipping carrier

• Weather conditions

• Holidays and peak periods

• Unexpected carrier delays

Please note: Any delivery timeframe displayed at checkout is an estimate and is not a guaranteed delivery date unless explicitly stated otherwise.

3. Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

From time to time, Polkaji may offer promotional shipping options, including free-shipping promotions. Any applicable promotion will be subject to its stated terms.

4. Order Tracking

When your order has shipped, we will provide tracking information when available.

Please allow some time for the carrier's tracking system to update after the shipping label has been created or the package has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact our customer support team for assistance.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you realize that your address is incorrect, please contact us as soon as possible at:

Email: jangjou1@outlook.com
Phone: 8703563676

We will attempt to make corrections before the order ships. However, we cannot guarantee that an address change will be possible once an order has entered processing or been shipped.

6. Delayed Shipments

Although we work to process orders promptly, delivery delays can occasionally occur because of circumstances outside our control.

These may include:

• Severe weather

• Carrier disruptions

• Holidays

• Transportation delays

• Incorrect or incomplete addresses

• Unexpected increases in shipping volume

If your order is delayed, please check the tracking information first. You may also contact us for assistance.

7. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend checking around your delivery location and with household members, neighbors, or the carrier.

If you still cannot locate your package, contact us at jangjou1@outlook.com with your order information so we can assist you with the next steps.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number

• Photographs of the package

• Photographs of the damaged product

• A brief description of the issue

We will review the information and work with you toward an appropriate resolution.

9. Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping requirements.

If your items are shipped separately, you may receive separate tracking information.

10. International Shipping

Shipping availability may vary depending on the destination and product.

If international shipping is available for your location, the applicable shipping options and charges will be displayed during checkout.

Any customs duties, import taxes, or other fees imposed by the destination country, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

11. Changes to This Shipping Policy

Polkaji may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, or applicable requirements.

The updated version will be posted on this page with the revised date.

12. Contact Us

If you have any questions about shipping or your order, please contact Polkaji Customer Support:

Email: jangjou1@outlook.com
Phone: 8703563676

We appreciate your business and thank you for choosing Polkaji.